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Senior UX Designer

  • Senior UX Designer with 12+ years of designing complex, data-driven, and AI-enabled systems for Fortune 500 companies.

  • A systems-oriented thinker who blends customer empathy, inclusive design principles, and data-backed research (including telemetry and feedback analysis) to simplify complexity into intuitive, accessible experiences in agile driven environment.

  • Proven track record of reducing process times by 40–60%, boosting adoption by 25–60%, and delivering multi million-dollar revenue impacts.

Fannie Mae

  • Redesigned the end-to-end model validation workflow UI (MUSE & Clearinghouse), cutting validation cycle time by 60% and improving clarity for 200+ stakeholders.

  • Defined end-to-end UX workflows and interaction patterns across multiple model types, ensuring regulatory compliance across multiple stakeholders.

  • Streamlined reporting flows for Model Validation Reports (MVRs) and Annual Model Reviews (AMRs), by and strengthening audit readiness. with risk officers, validators, and legal teams; boosted adoption by .

  • Leveraged LLMs within MVR and AMR workflows to automatically analyze model creation context, attest completeness, and approve model versions, reducing manual review steps and significantly improving process efficiency and adoption.

  • Designed TechOPS, an using contractor-submitted photos to assess home repair quality and verify compliance with Fannie Mae standards, improving inspection accuracy reducing and increasing contractor submissions by

  • Applied WCAG 2.1 accessibility standards to ensure clarity, consistency, and inclusivity across internal dashboards and external-facing tools.

  • Led weekly user feedback and interactive review sessions with model validators and risk officers to clarify workflows, capture insights, and iteratively improve the model governance experience.

  • Conducted usability testing and feedback sessions with validators to measure comprehension and satisfaction; insights informed 3 UX iterations that improved task accuracy by 40%. Developed front end components in React and prototypes using (HTML/CSS/JS) for rapid testing.

PayPal

  • Increased developer portal traffic from by designing and automating integration workflows and adding interactive walkthroughs.

  • Improved developer tool adoption rate by in one quarter, reducing developer errors by .

  • Designed an -driven solution to increase merchant , resulting in for U.S. and European markets.

  • Partnered with product, engineering, and research leaders to streamline workflows using .

  • Conducted user research and validation sessions with developers and merchants to identify friction points and improve task completion rates across payment workflows. Rapidly tested by building prototypes in (HTML/CSS/JS).

  • Analyzed telemetry data and qualitative feedback to validate design decisions, ensuring changes were evidence-based and aligned with developer needs.

CBRE
 

  • Designed a new tool to manage the API lifecycle

  • Collaborated closely with front-end developers, leading to faster market release

  • Lead designer for shopping and search experiences across internal platforms.

  • Expanded CBRE’s design system with 7+ reusable components, enabling consistent scaling.

Vanguard
 

  • Designed , cutting charity processing time by .

  • Launched enterprise-wide , replacing fragmented design approaches.

  • Used to reduce donor paperwork, shrinking approval from weeks to .

  • Mentored junior designers, embedding UX best practices across teams.

ESPER
 

  • Designed 4 enterprise products, 3 web apps, and an Android OS, showcased at Techfest.

  • Boosted security software adoption by 67% through seamless upgrade UX.

  • Designed conversational chat-bot for sales, improving customer support and portal creation.

Atlassian 

  • Contributed to the Atlassian design system by creating a three new components in Figma.

  • Contributed to the creation and evolution of Jira server design principles and delivered enterprise application design for Jira server and datacenter.

  • Designed JIRA JQL search which improved productivity and search by 40%.

  • Designed Filters and Shared Dashboards which reduced Admins workload by 60%.

CropIn
 

  • Designed a in different to resolve problems in their harvest and understand market trends.

  • Boosted by understanding requirements and creating user-centered application designs that delivered significant improvement in user engagement.

InMobi & Fab.com
 

  • Produced design deliverables for web and mobile projects that included sketches, workflow diagrams, wireframes, prototypes, design guidelines, and style guides.

  • Increased dwell time 43% and user engagement 37% by conducting user research and usability studies for establishing standard formats to deliver design value throughout the product life cycle.

  • Guaranteed return of 34% of users to custom product pages by designing product pages and product emails for FAB.com.

  • Conceptualized and designed interactive login, cart-checkout for mobile and web experience along with integrating payment wallets Masterpass and V.me.

Indpro
 

  • Designed and developed 2 mobile enterprise applications along with a web application for users to customize their hairstyle. Developed Business Objects LCA plugin while contracting for SAP.

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2025 by Vinoth Kumar M

SENIOR UX DESIGNER | AI & ENTERPRISE SYSTEMS DESIGN

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