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Senior UX Designer

Senior UX Designer with 12+ years of designing complex, data-driven, and AI-enabled systems for Fortune 500 companies.
A systems-oriented thinker who blends customer empathy, inclusive design principles, and data-backed research (including telemetry and feedback analysis) to simplify complexity into intuitive, accessible experiences in agile driven environment.
Proven track record of reducing process times by 40–60%, boosting adoption by 25–60%, and delivering multi million-dollar revenue impacts.

Fannie Mae

Redesigned the end-to-end model validation workflow UI (MUSE & Clearinghouse), cutting validation cycle time by 60% and improving clarity for 200+ stakeholders.
Defined end-to-end UX workflows and interaction patterns across multiple model types, ensuring regulatory compliance across multiple stakeholders.
Streamlined reporting flows for Model Validation Reports (MVRs) and Annual Model Reviews (AMRs), by and strengthening audit readiness. with risk officers, validators, and legal teams; boosted adoption by .
Leveraged LLMs within MVR and AMR workflows to automatically analyze model creation context, attest completeness, and approve model versions, reducing manual review steps and significantly improving process efficiency and adoption.
Designed TechOPS, an using contractor-submitted photos to assess home repair quality and verify compliance with Fannie Mae standards, improving inspection accuracy reducing and increasing contractor submissions by
Applied WCAG 2.1 accessibility standards to ensure clarity, consistency, and inclusivity across internal dashboards and external-facing tools.
Led weekly user feedback and interactive review sessions with model validators and risk officers to clarify workflows, capture insights, and iteratively improve the model governance experience.
Conducted usability testing and feedback sessions with validators to measure comprehension and satisfaction; insights informed 3 UX iterations that improved task accuracy by 40%. Developed front end components in React and prototypes using (HTML/CSS/JS) for rapid testing.

PayPal

Increased developer portal traffic from by designing and automating integration workflows and adding interactive walkthroughs.
Improved developer tool adoption rate by in one quarter, reducing developer errors by .
Designed an -driven solution to increase merchant , resulting in for U.S. and European markets.
Partnered with product, engineering, and research leaders to streamline workflows using .
Conducted user research and validation sessions with developers and merchants to identify friction points and improve task completion rates across payment workflows. Rapidly tested by building prototypes in (HTML/CSS/JS).
Analyzed telemetry data and qualitative feedback to validate design decisions, ensuring changes were evidence-based and aligned with developer needs.

Vanguard

Designed , cutting charity processing time by .
Launched enterprise-wide , replacing fragmented design approaches.
Used to reduce donor paperwork, shrinking approval from weeks to .
Mentored junior designers, embedding UX best practices across teams.

ESPER

Designed 4 enterprise products, 3 web apps, and an Android OS, showcased at Techfest.
Boosted security software adoption by 67% through seamless upgrade UX.
Designed conversational chat-bot for sales, improving customer support and portal creation.

Atlassian

Contributed to the Atlassian design system by creating a three new components in Figma.
Contributed to the creation and evolution of Jira server design principles and delivered enterprise application design for Jira server and datacenter.
Designed JIRA JQL search which improved productivity and search by 40%.
Designed Filters and Shared Dashboards which reduced Admins workload by 60%.