Senior UX Designer
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Senior UX Designer with 12+ years of designing complex, data-driven, and AI-enabled systems for Fortune 500 companies.
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A systems-oriented thinker who blends customer empathy, inclusive design principles, and data-backed research (including telemetry and feedback analysis) to simplify complexity into intuitive, accessible experiences in agile driven environment.
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Proven track record of reducing process times by 40–60%, boosting adoption by 25–60%, and delivering multi million-dollar revenue impacts.
Fannie Mae
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Redesigned the end-to-end model validation workflow UI (MUSE & Clearinghouse), cutting validation cycle time by 60% and improving clarity for 200+ stakeholders.
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Defined end-to-end UX workflows and interaction patterns across multiple model types, ensuring regulatory compliance across multiple stakeholders.
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Streamlined reporting flows for Model Validation Reports (MVRs) and Annual Model Reviews (AMRs), by and strengthening audit readiness. with risk officers, validators, and legal teams; boosted adoption by .
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Leveraged LLMs within MVR and AMR workflows to automatically analyze model creation context, attest completeness, and approve model versions, reducing manual review steps and significantly improving process efficiency and adoption.
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Designed TechOPS, an using contractor-submitted photos to assess home repair quality and verify compliance with Fannie Mae standards, improving inspection accuracy reducing and increasing contractor submissions by
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Applied WCAG 2.1 accessibility standards to ensure clarity, consistency, and inclusivity across internal dashboards and external-facing tools.
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Led weekly user feedback and interactive review sessions with model validators and risk officers to clarify workflows, capture insights, and iteratively improve the model governance experience.
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Conducted usability testing and feedback sessions with validators to measure comprehension and satisfaction; insights informed 3 UX iterations that improved task accuracy by 40%. Developed front end components in React and prototypes using (HTML/CSS/JS) for rapid testing.
PayPal
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Increased developer portal traffic from by designing and automating integration workflows and adding interactive walkthroughs.
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Improved developer tool adoption rate by in one quarter, reducing developer errors by .
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Designed an -driven solution to increase merchant , resulting in for U.S. and European markets.
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Partnered with product, engineering, and research leaders to streamline workflows using .
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Conducted user research and validation sessions with developers and merchants to identify friction points and improve task completion rates across payment workflows. Rapidly tested by building prototypes in (HTML/CSS/JS).
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Analyzed telemetry data and qualitative feedback to validate design decisions, ensuring changes were evidence-based and aligned with developer needs.
CBRE
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Designed a new tool to manage the API lifecycle
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Collaborated closely with front-end developers, leading to faster market release
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Lead designer for shopping and search experiences across internal platforms.
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Expanded CBRE’s design system with 7+ reusable components, enabling consistent scaling.
Vanguard
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Designed , cutting charity processing time by .
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Launched enterprise-wide , replacing fragmented design approaches.
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Used to reduce donor paperwork, shrinking approval from weeks to .
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Mentored junior designers, embedding UX best practices across teams.
ESPER
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Designed 4 enterprise products, 3 web apps, and an Android OS, showcased at Techfest.
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Boosted security software adoption by 67% through seamless upgrade UX.
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Designed conversational chat-bot for sales, improving customer support and portal creation.
Atlassian
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Contributed to the Atlassian design system by creating a three new components in Figma.
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Contributed to the creation and evolution of Jira server design principles and delivered enterprise application design for Jira server and datacenter.
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Designed JIRA JQL search which improved productivity and search by 40%.
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Designed Filters and Shared Dashboards which reduced Admins workload by 60%.
CropIn
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Designed a in different to resolve problems in their harvest and understand market trends.
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Boosted by understanding requirements and creating user-centered application designs that delivered significant improvement in user engagement.
InMobi & Fab.com
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Produced design deliverables for web and mobile projects that included sketches, workflow diagrams, wireframes, prototypes, design guidelines, and style guides.
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Increased dwell time 43% and user engagement 37% by conducting user research and usability studies for establishing standard formats to deliver design value throughout the product life cycle.
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Guaranteed return of 34% of users to custom product pages by designing product pages and product emails for FAB.com.
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Conceptualized and designed interactive login, cart-checkout for mobile and web experience along with integrating payment wallets Masterpass and V.me.
Indpro
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Designed and developed 2 mobile enterprise applications along with a web application for users to customize their hairstyle. Developed Business Objects LCA plugin while contracting for SAP.