Vanguard — Blockchain Payments & Design System
New design system in 3 months · AI-assisted donor onboarding
Problem
Vanguard's payments and giving products had grown across teams with inconsistent patterns, slow workflows, and a chaotic design system. Major-donor onboarding required heavy paperwork and weeks of approvals; bitcoin charitable transactions had no native flow at all.
Process
Audit & design system reset
Surveyed the entire web surface, interviewed stakeholders, and reconciled the roadmap to build a single design system. Shipped company-wide in 3 months, replacing the legacy chaos with one standard library.
Blockchain payments
Designed and led the bitcoin payments workflow for charitable giving — the first crypto-native flow inside Vanguard. Cut charity request processing time by 30%.
AI-assisted major donor flow
Used AI to remove paperwork from the major-donor pipeline, compressing approvals from several weeks to a single day while preserving compliance review.
Mentorship & team scale
Mentored a team of junior designers and UI developers, ran design workshops with multi-disciplinary stakeholders, and embedded research and journey-mapping rituals into the product squad.
Outcomes
Gallery
